CUSTOMER RETENTION AND LOYALTY

Michelle Wohl — VP Marketing @ Thanx

Recent Posts

Feb 15, 2017 | Customer Retention Strategies That Work

How New Technology is taking the Franchise Marketing Challenge into Account

Running  and marketing a franchise business comes with its own set of unique challenges. Make sure that you're equipped with the tools to maximize profit and minimize hassle.

 

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Jan 4, 2017 | Why Thanx

The 2017 Thanx Awards

It's that time of the year again — In this blog post, we turn our attention to the customers who have shown loyalty to their favorite shops and restaurants in extraordinary ways. Since everyone loves an end of year wrap-up, we present to you: The 2017 Thanx Customer Awards.

We always knew our users were the best... and our data holds the proof! As we head into 2017, we wanted to give Thanx to our super users from 2016. For the third year in a row, we're acknowledging our outstanding Thanx-ers in our annual Thanx awards (basically the Oscars of loyalty). All of our merchants have extraordinary VIP customers, but these customers in particular really stood out. From frequency to advocacy to feedback, you'll be amazed at how these VIPs engaged with their favorite merchants.

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Dec 23, 2016 | Customer Retention Strategies That Work

Building a Restaurant Culture Around Loyalty

Building customer loyalty is about more than your loyalty program... it's about creating a company culture that celebrates customers. Here's how brands have put their customers at the heart of their brand mission. 

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Sep 26, 2016 | Customer Loyalty News

FSTEC 2016: Day 1 Highlights

Highlights from FSTEC 2016 Day One

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Sep 12, 2016 | Customer Loyalty News

What Brick and Mortar Business Can Learn from SaaS Success

I worked my way through college as a hostess, waitress, and bartender in a college town restaurant. After graduation, I moved to Silicon Valley just in time for the dot com era. I began working for technology companies, but never lost my love for the restaurant industry. 

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Aug 25, 2016 | Customer Loyalty Research

The Popularity Problem: How to handle increased store traffic

 

 

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About this Blog

Customer retention and loyalty best practices for merchants evaluating how to increase revenue from existing customers and improve satisfaction.

 

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