Jun 16, 2017 | Customer Retention Strategies That Work

Choosing a Loyalty Program: Why Loyalty Matters for Convenience Store Brands

As convenience stores become more data-driven, the challenge of understanding and influencing customer behavior has been the toughest to crack: from the pump, to the carwash, to the convenience store, it becomes imperative to weave a common thread between many discrete transactions that happen within the same property. For this reason, most loyalty programs fail when it comes to driving real value for c-stores. 

Thanx closes the data loop for convenience stores, seamlessly linking cross-property transactions and making it easy for c-store operators to track and influence customer behavior. Read on for a few key takeaways from one of our convenience store merchants on why they selected Thanx as their loyalty provider.

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Jun 9, 2017 | Customer Retention Strategies That Work

Choosing a Loyalty Program: How Home Run Inn found a perfect fit

With so many different types of loyalty programs out there, how do you choose the right loyalty platform for your brand? Learn about how Home Run Inn made the decision to implement an automated, data-driven loyalty program through Thanx.

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Apr 24, 2017 | Customer Retention Strategies That Work

Guide to Restaurant Loyalty Technology — How to choose a loyalty program

Loyalty programs can operate as the central nervous system for your brand — collecting data, automating marketing, and gauging customer satisfaction. With so many different types of loyalty programs out there, how do you decide which platform is right for your brand? Consider these four points as you narrow down your restaurant's loyalty technology search.


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Apr 21, 2017 | Customer Retention Strategies That Work

Dining in is dying because delivery is killing it

Food delivery represents a $210b market, and restaurants are scrambling to be a part of it — often to their own detriment. Facing eroding margins, food quality issues, and high fees, restaurants are fighting the shortcomings of delivery to stay profitable. To compete with delivery, restaurant brands must effectively incentivize customers to stay loyalty to the restaurant themselves — not the ordering platform. Here's why restaurants are turning to modern loyalty programs to help them achieve that goal while driving incremental revenue.

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Apr 19, 2017 | Customer Retention Strategies That Work

Top Ways to Get More Customers In Your Loyalty Program

You can't have a successful loyalty program without a ton of customers! Here's how to make sure your loyalty program can attract — and keep — customers.

Prioritizing customer signups is the number one way to drive ROI and reap the full value of your loyalty program. With more customers enrolled, you get more data to execute personalized marketing, which drastically increases overall engagement and sales. 

Below are the most powerful ways to get more customers enrolled in your loyalty program.  

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Mar 24, 2017 | Customer Retention Strategies That Work

Five Pizza Marketing Strategies for 2017

Pizza is potentially the most delicious food on the planet... but it's also one of the most competitive businesses to run. Pizza restaurants must not only excel at making pie, but also out-market competing pizza joints. In this post, we look at 5 marketing strategies to help you beat the competition in 2017:

The pizza market continues to grow, and the big players continue to innovate: From Pizza Hut doubling down on mobile ordering growth, to Dominos going to "zero-click" ordering, everyone is trying to leverage technology to better serve their customers while standing out from the crowd.

To succeed in this environment, Here are the top five pizza marketing strategies you're not using that lead to increased revenue and drastically improved customer satisfaction. 

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Feb 27, 2017 | Customer Retention Strategies That Work

How C-Stores can Fight Competition (and win)

True to the category name, everything about C-Stores is designed for convenience. They are easy to access, easy to navigate, and are typically open around the clock. But savvy owners and marketers are realizing that relying on location and convenience alone isn’t enough when you’re looking to drive revenue.

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Feb 20, 2017 | Customer Retention Strategies That Work

5 Ways Convenience Stores are Failing at Customer Loyalty

When it comes to customer loyalty, a few business verticals are known for their heroic efforts — airlines, grocery stores, and even coffee shops (with Starbucks as the shining example). However, convenience stores haven’t done a good job of building customer loyalty, even though they could benefit immensely from customer retention. 


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Feb 15, 2017 | Customer Retention Strategies That Work

How New Technology is taking the Franchise Marketing Challenge into Account

Running  and marketing a franchise business comes with its own set of unique challenges. Make sure that you're equipped with the tools to maximize profit and minimize hassle.


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Feb 13, 2017 | Customer Retention Strategies That Work

Why Customer Satisfaction Surveys are the Pulse of Your Business

How satisfied are your customers? How do you know? Using Net Promoter Score and mobile-based feedback could change the way you collect customer data.

For restaurants and retailers, Net Promoter Score is the most valuable way to survey for customer satisfaction and feedback data. Unlike traditional feedback, NPS allows merchants to track customer satisfaction over time, granting them performance data across their entire brand, and all the way down to the individual store level.


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About this Blog

Analysis of the customer retention strategies that work. Discover innovative tactics and strategies that increase the return on loyalty investment.



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