Every restauranteur can relate — restaurants can be a challenging place to utilize feedback and build customer loyalty. In this Bain study and podcast, two leading restaurant executives discuss exactly how to make net promoter work, build customer relationships, and increase sales.
For a restaurant executive, success generally comes down to one capital "T" Truth — provide excellent customer service and customers will continue to return. Generally, the last mile after top-quality food and atmosphere remains the same — add a personal touch to guests' experience, often by visiting them at the table as they dine.
Unfortunately, executives managing multiple locations simply cannot be in more than one place at the same time. That's the challenge tackled in a podcast from Rob Markey, partner at Bain & Company, Co-author of "The Ultimate Question 2.0," and host of the Net Promoter System Podcast
Click here to find out how restaurant chains are discovering the special sauce of Net Promoter feedback. You can see a summary of the conversation below.