CUSTOMER RETENTION AND LOYALTY

Aug 10, 2017 | Customer Loyalty News

Thanx Exclusive Deals: Sell goods and services from within your loyalty app

Thanx Exclusive Deals turns your loyalty app into another revenue stream for your business by giving you tools you need to sell goods and services from within Thanx. 

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Aug 4, 2017 | Evaluating Customer Loyalty Programs | Why Thanx

Top 3 Reasons Happy First-Time Customers Don't Come Back

From collecting better data to speaking to your customers in ways that resonate, there are many different steps businesses can take to build loyalty among their customer base.

Why don’t satisfied customers turn into repeat customers? And how do you get more of them to come back another time, and possibly another time after that? Start with these big three reasons you might be missing.

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Jul 26, 2017 | Evaluating Customer Loyalty Programs | Why Thanx

Building Customer Loyalty in 5 Simple Steps: Presentation Recap

From collecting better data to speaking to your customers in ways that resonate, there are many different steps businesses can take to build loyalty among their customer base.

Thanx teamed up with Main Street Hub to bring merchants more information on ways they can build customer loyalty — combining our expertise in loyalty, data, and social media, we covered a ton of ground in the 45-minute webinar. Here's a recap for those of you who missed it. 

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Jul 11, 2017 | Evaluating Customer Loyalty Programs | Why Thanx | building loyalty

Apple Pay + Thanx: Seamless Customer Experience

 

Thanx has always worked with Apple Pay automatically— no additional integrations required. Here's why we believe that customers should be given options for how to pay when it comes to loyalty programs — and why successful loyalty programs MUST work flawlessly with Apple Pay. 
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Jul 10, 2017 | Why Thanx

Thanx Poised for Growth With New Office in Denver and Hiring of New Sales VP

Thanx, which empowers merchants to grow their business through deeper customer loyalty, today announced the opening of a new office in downtown Denver to accommodate a rapidly growing sales team and leverage the area’s growing high-technology talent pool.

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Jun 21, 2017 | Evaluating Customer Loyalty Programs | Why Thanx | building loyalty

The Punch Card Problem: How your loyalty program is hurting your VIP customers

Punch cards might drive increased visits — but if you don't know who your best customers are, you're doing damage to your brand long-term. A great loyalty program should not only drive increased visits, but give you a way to connect with your customers directly.

Your loyalty program should do more than track and accrue your customer's loyalty points... modern, data-driven loyalty programs are the future of business intelligence for brick-and-mortar businesses. Here's why punch cards fall short when it comes to identifying and rewarding your best customers. 
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Jun 16, 2017 | Customer Retention Strategies That Work

Choosing a Loyalty Program: Why Loyalty Matters for Convenience Store Brands

As convenience stores become more data-driven, the challenge of understanding and influencing customer behavior has been the toughest to crack: from the pump, to the carwash, to the convenience store, it becomes imperative to weave a common thread between many discrete transactions that happen within the same property. For this reason, most loyalty programs fail when it comes to driving real value for c-stores. 

Thanx closes the data loop for convenience stores, seamlessly linking cross-property transactions and making it easy for c-store operators to track and influence customer behavior. Read on for a few key takeaways from one of our convenience store merchants on why they selected Thanx as their loyalty provider.

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Jun 9, 2017 | Customer Retention Strategies That Work

Choosing a Loyalty Program: How Home Run Inn found a perfect fit

With so many different types of loyalty programs out there, how do you choose the right loyalty platform for your brand? Learn about how Home Run Inn made the decision to implement an automated, data-driven loyalty program through Thanx.

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May 23, 2017 | Why Thanx

Interview with Thanx at NRA

With NRA 2017 ending today, we wanted to provide a glimpse into some of the conversations that our staff is having in the booth with restaurateurs. The beauty of Thanx is that it works for all types of restaurants, from QSR to Fine Dining. Unlike other loyalty programs, it doesn't require additional hardware or require staff involvement. Customers simply pay as usual and the magic happens in the background. 

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Apr 25, 2017 | Customer Loyalty Research

Push Notifications vs. Email: What's better for reaching customers?

Your customers are smartphone users. What's the best way to reach them on their phones? While email is increasingly opened up on mobile devices, and brands can communicate via text, it's push notifications that drive the most engagement.

Merchants leverage technology to communicate with their customers in myriad ways — email, text, and social media are typical approaches for a digital-savvy marketer. However, as consumers become desensitized to brand outreach, there's one method that continues to cut through the noise and drive transactions and engagement: push notifications. Sending relevant push notifications is a great way to drive engagement and delight with your customers. Read on to learn exactly how to use this highly lucrative communication channel. 

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About this Blog

Customer retention and loyalty best practices for merchants evaluating how to increase revenue from existing customers and improve satisfaction.

 

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